Customer Service/Call Centre Officer - Mallacoota
- Part time 0.58EFT opportunity working from the Mallacoota Service Centre
- Strong commitment to growth and professional development
- Hourly rate $34.53 + super, with annual increases
About Mallacoota
Mallacoota is a small, coastal town located in the far east area of Victoria and has a population of approximately 1500 residents, which has been known to quadruple during the Christmas holiday period. The popular tourist destination offers many things to enjoy, and is a fantastic spot to boat, snorkel and explore the Croajingalong National Park!
The Opportunity
As a Customer Service Officer, you will deliver welcoming and professional customer service through all customer interactions in person, on the phone and online.
You will also be responsible for
- Resolving customer queries
- Asking direct and appropriate questions to assist customers
- Provision of accurate information in a timely manner
- Recording information in Council database software
- Maintaining a professional image and compliance with uniform policy
This is a part time, ongoing position based at the Mallacoota Service Centre. Your hours of work will be Mon & Tues 9:00am – 2:00pm and Wed-Fri 1:00pm – 5:00pm (Total 22 hours)
Things You’re Proud Of (Key Selection Criteria)
- Minimum 2 years’ experience in a customer service industry
- Experience in a call centre or high-volume phone operations
- To have a passion to deliver the best service with a focus on delivering high resolution at the first point.
- Use initiative and problem-solving techniques for the best customer and business outcomes.
- Excellent numeracy, cash handling, balancing and end of day banking experience.
- Well-developed knowledge of the East Gippsland Shire, region and/ or services.
- Excellent keyboard skills and experience with Microsoft software; Internet; and database products.
If successful, you will need to undertake a police check and hold a current and valid employee Working with Children Check. You must also be legally entitled to work in Australia.
Things We’re Proud Of
- We will support your continued professional development and training through study, workshops and conferences.
- Council has a significant organisational focus on creating a diverse and inclusive workplace.
- We create engaging community initiatives that make a difference across the whole shire.
- We’re focused on your wellbeing, providing access to our EAP, an active social group and a Health and Wellbeing committee promoting regular health initiatives.
Excited? We want to hear from you! Please submit:
- A cover letter
- A current resume including, experience, qualifications, and 2 referees.
- A statement addressing each of the key selection criteria.
Applications close at 11.59pm on 2 February 2025
Questions? For a confidential discussion about the position or to learn more, please contact Doxie Watts, Team Leader Bairnsdale and Paynesville on (03) 5153 9500.
East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.
East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.
Please do not use Internet Explorer 8 or earlier versions.