Business Concierge Officer
- Flexible work options including hybrid work, monthly ADOs, and purchased leave
- Professional development opportunities, including conferences & study support
- Banded salary from $87,947.45 + superannuation
We are East Gippsland Shire
Welcome to East Gippsland Shire—a place where natural beauty meets community spirit. Covering 21,000 square km of diverse landscapes, including pristine coastlines, national parks, and Australia’s largest inland lake system, East Gippsland offers an unmatched work-life balance. We’re a proud regional council with over 600 passionate employees, working together to enhance the region for locals and visitors alike.
About the Role
As the Business Concierge Officer, you’ll play a crucial role in fostering a vibrant and sustainable business environment in East Gippsland. You’ll be the first point of contact for local businesses engaging with Council and will assist new and existing businesses to navigate permits, regulations, and grants—ensuring a seamless experience in all Council interactions.
Your work will support innovation, investment, and collaboration across our business community, helping to make East Gippsland a business-friendly destination and a place where local economies can flourish.
Key Responsibilities
- Provide high-quality customer service and support to local businesses on Council services and requirements.
- Engage directly with businesses across the region, building strong relationships with stakeholders, industry bodies, and community groups
- Promote East Gippsland as an investment-friendly region and support local business expansion.
- Help design and evaluate business support programs, aligning with Council's broader Economic Development Strategy.
Why Join Us?
This is more than a job – it’s a chance to make an impact in a region rich with opportunities. Based in Bairnsdale, you’ll work alongside supportive colleagues while enjoying access to East Gippsland’s natural beauty. From promoting local economic growth to engaging directly with the community, this role offers you the opportunity to help shape the future of our region.
What we’re looking for (Key Selection Criteria)
- Experience and knowledge of the operational needs and challenges of business, particularly small and medium enterprises.
- Knowledge and experience relating to economic development and/or understanding of Local Government policies, regulations and processes related to business development
- Demonstrated experience maintaining productive working relationships with a diverse range of stakeholders, including local businesses, business associations, Industry and Government.
- Strong organisational and project/program management skills with the ability to manage multiple initiatives, monitor outcomes and provide data-driven recommendations for improvement.
- Demonstrated commitment to providing high-quality customer service, with the ability to problem solve.
- Willingness and capability to travel within the municipality, ensuring accessibility and visibility of the Business Concierge role.
- Proficiency in Microsoft Office Suite, Customer Relationship Management software and project management tools.
This is a full-time, ongoing position. If successful, you will need to undertake a police check. You will also need to have working rights within Australia
Make an Impact!
If you’re ready to drive economic growth and create real opportunities for East Gippsland’s businesses, we want to hear from you!
To Apply please submit a:
- Cover letter detailing your interest in the role
- Current resume, including personal details and work experience
- Statement addressing the Key Selection Criteria (as listed in the Position Description)
Applications close at 11.59pm on Sunday, 1 December, 2024.
Questions? For a confidential discussion about the position or to learn more, please contact Prue McTaggart, Manager Economic Development on (03) 5153 9500.
East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.
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