eastgippslandcouncilcf Jobs

Lifeguard/Customer Service Officer Recreation Centres- Casual




Ideal location

East Gippsland Shire Council is a major employer across the region, meeting the needs of over 47,000 residents and over one million visitors annually.

East Gippsland is a natural playground with over 21,000km of land including ski fields, high country, boasting nine national parks, two significant marine parks and Australia’s largest navigable inland lake system and stunning coastlines included!

Ideal for a tree-change, prefect for a sea-change, the region provides a desirable lifestyle and opportunity to be part of a welcoming and thriving local community.

Locations - Move to More

East Gippsland | Regional Living Victoria

East Gippsland Adventure Guide - We Are Explorers - 45 sec - YouTube

Position overview

We are on the lookout for enthusiastic candidates with a passion in customer service, the aquatic industry and/or the health and fitness industry to join our Recreation Centre teams in a casual capacity.

You will be a part of providing a fantastic experience for visitors to our centres, from the greeting of the visitors, during their time at the centres and ensuring they leave feeling satisfied with their visit and wanting to come back again! The main tasks of this position are ensuring visitors safety in the different areas of the centre, providing a high level of customer service and promoting the health and fitness programs and services that the centres offer.

Please note: You do not have to have the qualifications before applying, if you are willing to obtain them in the near future and have the qualities we are looking for, we want to see an application from you! 

Other responsibilities of this role include:

  • Respond to incoming telephone calls in a timely, professional and friendly manner, resolving the majority of enquires and processing messages and referrals to others where required.
  • Know and be able to communicate with confidence to customers on the Centre’s fees and charges for membership & program packages.
  • Participate in a strong team orientated environment which supports fellow team members and is conducive to high levels of performance and customer service.
  • Supervise all patrons in accordance with pool operating procedures, manuals and guidelines.
  • Having substantial availability with a level of flexibility

What we are looking for (Key Selection Criteria)

  • Demonstrated commitment to excellence in customer service.
  • Being able to manage conflict with patrons and users.
  • Possess a high standard of presentation.
  • Demonstrate knowledge in Point of Sale and membership sales.
  • Essential qualifications and experience as outlined above.
  • Demonstrated ability to comply with operating policies and procedures whilst positively contributing to process improvement
  • Proven team orientation in the workplace.
  • A current, valid Victorian driver’s licence.

The successful applicant will be required to obtain a current Police Check, Employee Working with Children Check, as well as the requirements listed in the Position Description. Applicants for this position must also be legally entitled to work in Australia.

Please note: This position has a minimum age of sixteen years and also has the requirement to be able to swim 200 metres and perform aquatic rescues. 

If you don’t think you meet all our key selection criteria, but this role excites you, we want to hear from you anyway! You may just be the right fit for our team.

Our positive culture

East Gippsland Shire Council employs over 600 staff, including permanent, casual, and limited-tenure staff.

Council seeks to offer staff a positive and supportive workplace to develop yourself professionally and participate in delivering quality services to our customers and community. We have a proactive Employee Assistance Program, great social club, and a Wellbeing Committee delivering positive initiatives for our employees. We offer fantastic learning and development opportunities to help you grow and build your career.

Our actions are highlighted by our organisational values – Respect, Collaboration, Integrity, and Accountability – which guide the continued development of our workplace culture.

Benefits we offer

  • A strong organisation-wide commitment to providing opportunities for professional development.
  • Access to the organisation’s Employee Assistance Program and opportunity to get involved in our Social Club.
  • Enjoy great work-life balance, so close to great holiday destinations, beaches, mountains, parks and lakes.
  • Flexible working hours including mornings, day, evening and weekend shifts.

We are accepting applications for this vacancy until Sunday 5 November 2023. Your application will be reviewed shortly after submission.

How to apply

If this sounds like your next career move, please hit the “Apply” button now.

All applicants MUST include ALL the following details in their application:

  1. covering letter which states the title of the position you are applying for (including the relevant position number) and why you are interested in the position.
  2. A current resume which includes your personal details, education, qualifications, work experience and the contact details of two (2) work-related referees.
  3. A statement providing detailed responses to each of the key selection criteria as stated in the position description.

Please note: Documents will only be accepted in Microsoft Word, PDF or Adobe Acrobat format. 

For a confidential discussion or to find out more about this position, please contact Holly Stephenson, Acting BARC Customer Service Team Leader or Kelly Smart, Lakes Entrance Aquadome Coordinator, on (03) 51539500.

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.

Vacancy Description - Position Description 7028 - Lifeguard Customer Service Officer Recreation Centres - Casual.pdf (305 kB)
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